- If employer sends funds via ACH Direct Deposit, ask EECU Supervisor, Payment Systems if they can help resolve the matter and/or ask client to speak with their financial institution.
- If employer sends funds via Lump Sum, ask Accounting if we have received the contribution allocation file or funds from the client for the pay period in question.
- If we haven’t received their contribution allocation file, ask them to send it
- If we have received their contribution allocation file, ask Accounting when they will make the deposits and then let client know
PLEASE BE AWARE: Lewisville ISD sends EECU IT their contribution allocation file rather than upload it to our employer portal. EECU IT has an automated job that runs on the 1st, 15th, and 20th that looks for files and puts it into the queue to be processed by Accounting.
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